• 24-Hour Return Window: Due to the personalized nature of our products, we offer a 24-hour return policy from the time of order. If you need to cancel your order, please do so within 24 hours of placing it.All Sales Final: After the 24-hour period, all sales are considered final, as the personalization process, including embroidery with 24K gold thread, cannot be reversed.Defective or Incorrect Orders: If your order is incorrect or defective upon arrival, please contact us immediately for assistance.